Your Privacy Matters to Us
We serve families and individuals who trust us with personal details. Here is plain-language information about what we collect, why, and the choices you have.
The Short Version
- We collect only what we need to respond to you and connect you with resources.
- We never sell your personal information.
- We share details with a partner organization only when needed to connect you with a service you asked for.
- Card details for donations are handled by our payment processor, not stored on our website.
- You can ask us to update or delete your information at any time.
Community Access & Supportive Services, Inc. ("CAASS," "we," "us") is a nonprofit organization serving Richmond, Virginia and the surrounding area. This Privacy Statement applies to our website, https://www.caass2011.com/, and to information you share with us through it.
1. Information We Collect
Information you give us.
- Contact form: your name, email address, and the message you write.
- Service requests and phone or email inquiries: your name, cell phone number, email, and alternate contact information, plus details about your situation that you choose to share (for example, housing, utility, legal, or food needs). If you are facing a crisis, telling us helps us prioritize your request.
- Newsletter signup: your email address and, if requested, your name.
- Volunteer and partner inquiries: your contact details and information about your interest or organization.
- Donations: your name, contact details, and donation amount (see Section 5).
Information collected automatically. When you visit our site, we and our service providers may collect your IP address, browser and device type, pages visited, and the date and time of your visit, typically through cookies and similar technologies.
Please keep it minimal. Do not include Social Security numbers, bank or card numbers, or detailed medical records in website forms or emails. If we need sensitive documents to help you, we will tell you the safest way to send them.
2. How We Use Your Information
- To respond to your questions and requests
- To prescreen requests and connect you with community resources, sponsors, and partner organizations
- To prioritize urgent situations
- To process and acknowledge donations
- To organize events, workshops, and volunteer opportunities
- To send newsletters and updates, only if you subscribed
- To keep our website secure and improve it
- To meet legal, accounting, and reporting requirements
3. How We Share Information
We do not sell your personal information. We share it only in these situations:
- Sponsors and partner organizations. Some services are provided through sponsoring establishments and partners that set their own eligibility criteria. When you ask us to connect you with a service, we share only the information needed to make that referral.
- Service providers. Companies that help us run our website, forms, email, newsletter, and payments may handle your information only to provide those services to us.
- Legal and safety reasons. We may disclose information if required by law or to protect the safety of a person or of CAASS.
4. Cookies and Analytics
Our site uses cookies that are necessary for it to work and, if enabled, to understand how visitors use it [e.g., Google Analytics, update or delete as applicable]. You can control cookies in your browser settings, though some features may not work as intended if you block them.
5. Donations and Payments
You can donate by phone, email, or online. Online donations are processed by a third-party payment processor [e.g., Stripe, update as applicable]. Your payment details are entered directly with the processor and are not stored on our website. The processor's privacy policy governs its handling of that information. We receive only the details we need to record and acknowledge your gift.
6. Newsletter and Email
If you subscribe to our newsletter, we use your email address to send news about events, programs, and community updates through [email provider, update as applicable]. You can unsubscribe at any time using the link in any message or by contacting us.
7. Events
For workshops, food distributions, and resource fairs, we may collect names and contact details to manage sign-ups. Some events are held online through third-party video platforms, which have their own privacy practices.
8. Social Media and Third-Party Links
Our site links to our Facebook, Instagram, and LinkedIn pages and may link to partner websites. Those sites operate under their own privacy policies, and we are not responsible for their practices. Please avoid sharing sensitive personal details in public posts or comments.
9. Security and Retention
We use reasonable administrative and technical safeguards to protect your information, but no website or transmission method is completely secure. We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it.
10. Children's Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 through this site. Parents and guardians may share information about their children when requesting services for their family. If you believe a child has submitted information directly to us, contact us and we will delete it.
11. Your Choices
You may contact us at any time to ask what information we hold about you, request corrections or deletion, or opt out of emails. We will respond as soon as reasonably possible.
12. Changes to This Statement
We may update this statement from time to time. The effective date above shows when it was last revised.
13. Contact Us
Community Access & Supportive Services, Inc.
Phone: (804) 518-6185
Fax: (804) 977-1787
Email: james@ucass.org
Address: 6501 Old Warwick Rd, Richmond, VA 23225
Hours: Mon – Fri, 8:00 AM – 5:00 PM