Terms and Conditions

Effective date: October 14, 2026

These Terms and Conditions ("Terms") apply to your use of https://www.caass2011.com/ (the "Site") and to the community outreach services described on it. The Site is operated by Community Access & Supportive Services, Inc. ("CAASS," "we," "us"), a nonprofit organization serving Richmond, Virginia and the surrounding area. By using the Site, you agree to these Terms and to our Privacy Statement. If you do not agree, please do not use the Site.

1. About Our Services

CAASS helps connect individuals and families with community resources such as food, clothing, housing assistance, utility support, legal aid referrals, transportation, education, mentoring, and other support. We are a connecting organization. Many services are delivered by sponsoring establishments, partner organizations, and volunteers rather than by CAASS itself.

2. Eligibility and Prescreening

All requests for assistance are prescreened. Eligibility criteria are set by the sponsors and partner organizations that provide each service, and we use them to match you with the right resource. Submitting a request does not guarantee that you will receive a particular service, a specific amount of assistance, or any assistance at all. Availability depends on funding, supplies, partner capacity, and eligibility.

3. Accurate Information

When you contact us or request services, please give accurate and complete information. Providing false or misleading information may result in your request being declined or your assistance being withdrawn.

4. Referrals and Third-Party Services

When we refer you to a partner organization, sponsor, attorney, or other provider, that organization is independent of CAASS. We do not control their services and are not responsible for their decisions, quality, availability, or conduct. Your relationship with them is separate, and their own terms and policies apply. This includes referrals to pro bono legal assistance. CAASS is not a law firm, and a referral does not create an attorney-client relationship with us.

5. No Professional Advice

Information on this Site is provided for general informational purposes. It is not legal, medical, mental health, financial, or other professional advice, and it should not replace consultation with a qualified professional about your situation.

6. Donations

• Voluntary gifts. Donations are voluntary, and you may give money, food, clothing, furniture, or other items by phone, email, or online.
• Use of funds. We use donations to support our mission and programs. Unless you tell us otherwise in writing before giving, we may direct gifts to the areas of greatest need.
• Online payments. Online donations are processed by a third-party payment processor [e.g., Stripe, update as applicable] under its own terms and privacy policy.
• Refunds. Donations are generally non-refundable. If you made a donation in error, contact us as soon as possible and we will review your request.
• Receipts and taxes. We provide acknowledgment of your gift on request. Please consult a tax advisor about the tax treatment of your donation.
• Donated items. We may decline items that are unsafe, damaged, or that we cannot use or distribute.

7. Volunteers

Volunteers give their time without pay and are not employees of CAASS. By volunteering, you agree to follow our reasonable instructions, treat the people we serve with dignity and respect, keep personal information you learn through your volunteer work confidential, and tell us right away if you have a concern about safety. We may decline or end a volunteer relationship at any time. [Add any waiver, background check, or training requirements here.]

8. Events

We host events such as food distributions, workshops, and resource fairs. Dates, times, locations, supplies, and sign-up requirements may change or be canceled without notice. Participation may require advance registration, and items are provided while supplies last. By attending, you agree to follow staff and volunteer directions and to treat others respectfully. We may remove anyone whose behavior is unsafe or disruptive. We may take photos or video at events for use in our outreach and communications, and you can ask us to exclude you or your family by telling a staff member on-site or contacting us in advance.

9. Acceptable Use of the Site

When using the Site, you agree not to:

• Break the law or violate the rights of others
• Submit false, misleading, or harassing messages
• Upload viruses, malicious code, or anything that disrupts the Site
• Try to access areas, data, or accounts you are not authorized to use
• Copy, scrape, or reproduce Site content except as allowed by these Terms
• Use the Site to send spam or unauthorized promotions

10. Information You Submit

You keep ownership of the information you send us. By submitting it, you give us permission to use it to respond to you, assess your request, connect you with resources, and operate our programs, as described in our Privacy Statement. Please do not send Social Security numbers, bank details, or detailed medical records through website forms or email.

11. Intellectual Property

The Site's text, graphics, logos, photos, and design are owned by CAASS or used with permission and are protected by copyright and other laws. You may view and share links to the Site for personal and non-commercial purposes. You may not copy, modify, distribute, or use our content or logo for other purposes without our written permission.

12. Third-Party Links

The Site may link to partner organizations, social media pages, and other external sites. We do not control those sites and are not responsible for their content or practices. Visiting them is at your own risk and subject to their own terms.

13. Disclaimers

The Site and our services are provided "as is" and "as available." To the fullest extent permitted by law, we do not make warranties of any kind, express or implied, including that the Site will be uninterrupted, error-free, or secure, that information on it is always current or complete, or that any particular resource or assistance will be available to you.

14. Limitation of Liability

To the fullest extent permitted by law, CAASS and its directors, officers, staff, and volunteers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, your reliance on information on it, or services provided by sponsors, partners, or other third parties. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Changes to the Site and These Terms

We may update the Site, our services, or these Terms from time to time. The effective date above shows when the Terms were last revised. Continued use of the Site after changes take effect means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in [city/county], Virginia, unless the law requires otherwise.

17. Contact Us